RPA is the abbreviation of Robotic Process Automation. It refers to the robot software that simulates human operation on the computer, uses various technologies to reduce repetitive and heavy work, and realizes business process automation.
The rise of RPA has the following reasons: The maturity of AI technology makes RPA even more powerful. Machine learning, natural language processing, OCR recognition, and other AI technologies allow robots to handle more tasks.
- Labor costs are getting higher and higher, and companies have the motivation to use RPA. Through automated technology, labor costs can be reduced, RPA can work 24 hours a day, and multiple computers can be parallel. Facilitating the digital transformation of enterprises As companies continue to advance their digital transformation, RPA can increase the speed of data entry hundreds of times, digitize business operations, and assist companies in digital transformation through process automation.
- The RPA platform generally consists of a design platform, a robot, and a control platform. The design platform mainly completes the visual process editing work. The evolution trend of the design platform is to introduce low-code technology to make the process design threshold lower. Robots automatically perform operations after the design platform process is completed, usually, unassisted, and manual intervention is required in a few cases. The control platform mainly coordinates and manages the operation of robots, rationally divides labor, and controls risks.
Assisted and unassisted automated robots are the two main types of RPA robots.
RPA gives people the impression that it is usually a software robot that can solve problems encountered in business processes for enterprises.
Unassisted RPA (Unattended RPA)
“Unassisted” means that there is no need for human intervention, or at least as little human intervention as possible in a given scene or background. Unassisted RPA is triggered by an automated robot and continuously completes related tasks in batch mode. The robot can perform operations around the clock. Unassisted RPA can be accessed remotely through multiple interfaces or platforms, and administrators can view, analyze and deploy scheduling, reporting, auditing, monitoring, and modification functions in a centralized hub in real-time. This means that employees have stronger collaboration and communication skills in the automation platform, which helps to break functional and communication silos in a cross-organizational manner.
Unassisted RPA is most commonly used in back-office scenarios, where large amounts of data are collected, classified, analyzed, and distributed among key participants in the organization. For example, the Unassisted RPA solution can provide good services for a large number of claims processing, invoices, and other documents that health insurance companies need to deal with. Automated robots simplify the document and data management process by participating in events and operations in the workflow.
Assisted RPA (Attended RPA)
“Assisted” means that manual intervention is required. Assisted automated robots usually require commands or input from employees or administrators to perform tasks. Such software robots usually work on employees’ workstations, and their access rights are limited to employees in specific departments or workstations. For example, desktop automated robots can help staff complete simple and repetitive tasks. Since assisted RPA usually involves employees moving between multiple interfaces or screens in any given transaction or environment, this automation solution must be flexible and user-friendly so that employees can move back and forth between platforms.
For example, assisted RPA can help call center employees provide a higher level of customer service. When dealing with customer service issues, call center technicians usually have to switch between multiple screens, interfaces, and other interfaces. This means that call center personnel spend a given amount of time entering or retrieving data from different sources. With assisted RPA (or desktop automation), call center employees can access data, documents, or account information in real-time, and spend their time paying more attention to customers instead of the process of recalling or entering data or information.
Which is more advanced?
In actual applications, there is no such thing as a higher level of the two; in the specific deployment of enterprises. The two are not opposites either. Their relationship tends to be mutually beneficial and complementary.
On an integrated RPA platform, unassisted and assisted RPA can achieve collaborative work. The combined deployment of the two solutions can help simplify the background process on the one hand and optimize the customer-oriented tasks, on the other hand, thereby improving the whole set The productivity and efficiency of the process.
Although each RPA solution has its unique functions and elements, both can be easily expanded according to workload, budget constraints, and other aspects of the operation process to maximize functionality.
According to their own needs, enterprises can choose to deploy either of the two separately, or they can deploy this automation at the same time to create a unified integrated RPA platform. Whether deployed separately or combined, both unassisted and assisted RPA to deliver important value propositions for enterprises or organizations, that is, RPA provides customers with better products with more efficient, leaner, and more accurate work capabilities. Or service.
Benefits of unassisted robotic process automation (RPA) robots
- 24/7/365 uninterrupted and accurate work. Through automatic triggering, these quasi-autonomous software robots can perform continuous batch processing. They are good examples of working around the clock, so for industry sectors that involve 24/7 operations (such as hotels, healthcare, or telecommunications), they should be carefully considered specially unassisted rpa for healthcare industry can be of great use.
- Strengthen the coordination of employees’ work. Although it is possible to perform unassisted functions, the administrator can still fully monitor the activity of the robot by centralizing information about the different operations (for example, reporting, auditing, monitoring) performed in real-time. The integrated automation platform enables communication, allowing employees in various departments to carry out fruitful joint work, thereby helping to minimize the negative impact of functional and communication silos. Unassisted RPA robots can help simplify enterprise-level document and data management.
Benefits of assisted robotic process automation (RPA) robots
- Improve customer service level. If you make the most of your employees’ multitasking capabilities in the face of customers, or they need to switch between multiple systems and interfaces, and at the same time greet customers with a cordial attitude and come up with effective solutions, Then things may not have to exercise every time. Participating in RPA robots can reduce the burden of employees entering and retrieving data in real-time. This kind of help allows them to fully focus on the customer’s problems and make the most of their communication skills. The expected result is to increase customer satisfaction and ultimately improve the company’s credibility.
- Fast return on investment. Although very common sense and widely used, the motto “time is money” has not lost its effect. An inevitable result is that saving time can save money. By introducing value-added processes, both economies can be seen as opportunities to improve work processes. Given the direct implementation of assisted robots and the time-saving benefits, they are conducive to very fast ROI.
- No interference. Participating in RPA is just an upgrade of the existing process. The bots are designed to help solve specific problems and are deployed in a very task-specific manner. Therefore, they are easily integrated into the current workflow.
In addition to the differences we are discussing now, there are four universal success factors for the success of robotic process automation. In the long and tortuous process of RPA maturity, the performance of robots with and without participation in these four dimensions is different.
① Risk-the traceability of data and the factors that ensure the confidentiality of data.
② Scalability-the ability to flexibly adapt to changing needs and the cost of implementing new processes.
③ Management-easy to monitor, responsible and auditable.
④ Fast-Time to Market (TTM).
The robots participating in the event are advocates of agility, and TTM is in their best interest. The deployment of the involved RPA is under the direct control of the business owner, who is responsible for conceptualizing, developing, and operating it. Therefore, they are easy to manage and have a clear sense of responsibility. When they have to deal with work peaks, they also perform well. However, if there is no central management, they will pose a significant risk in handling confidential data, especially in the long run. All in all, these features are recommended to participate in the RPA robot as your main ally in the short term.
How do choose between assisted and unassisted RPA robots?
The selection can be based on a time perspective and a specific contextual function that can serve as a decision constraint. Participating in RPA robots can improve short-term efficiency while participating in unassisted RPA robots can provide long-term automation strategies. Only by carefully examining the specificity of the context can a more subtle decision about the best automation solution be made.
However, the good news is that you don’t need to make this an option or any option. You may have noticed that when we list the benefits of each automation model, they are complementary. The best solution is an integrated platform on which back-end and customer-facing tasks can be performed automatically in a coordinated manner.
Despite the differences, both assisted and unassisted robots can help companies achieve competitive success. Scalability, easy deployment, simplified workflow, accuracy, operational efficiency, all of these are shared functions, so these functions do not support the exclusive distinction between the two automation methods.